Cancellation & Refund Policy

DARC – Dr. Aaditya's Rehab Centre ("DARC") may collect consultation or booking fees through darcglobal.com. This policy explains when cancellations and refunds apply, and how to request them.

If you have a question about a payment, please contact us via WhatsApp at +91 80151 52682 before raising a dispute with your bank or payment provider.

Applicable fee — The service name, scope and current fee are shown on the relevant booking page before payment. A completed payment reserves clinical and administrative time and is generally non-refundable, subject to the exceptions below.

Slot confirmation — Your booking is confirmed only after (a) the payment is verified and (b) you receive a WhatsApp confirmation from DARC admin. Payment alone does not guarantee a slot if none are available.

If no slot is available — In the rare event that no suitable slot is available after you have paid, DARC will contact you to arrange an alternative time or, if preferred, issue a full refund within 5–7 business days.

How to reschedule — If you need to change your booked slot, please message us on WhatsApp (+91 80151 52682) at least 24 hours before the appointment. We will do our best to offer an alternative time that suits you.

Late cancellation — If you cancel late or do not attend the confirmed appointment, the applicable booking payment may be forfeited because the slot was held exclusively for your family.

DARC-initiated reschedule — If DARC needs to reschedule your appointment for any operational reason, we will notify you as soon as possible and offer an equivalent alternative slot. If no suitable slot is available, a full refund will be issued.

Package fees — Therapy package fees are discussed and agreed upon following the consultation. Fees paid for therapy sessions are non-refundable once sessions have been delivered.

Unused sessions — If you have pre-paid for a package and need to discontinue therapy, DARC will review the unused sessions on a case-by-case basis. Please contact us to discuss your situation. Refunds for unused sessions are at DARC's discretion and are subject to a minimum notice period of 14 days.

Medical grounds — If a child is unable to continue therapy due to a medical reason, please provide written notice and supporting documentation. DARC will review and respond within 7 business days.

To request a refund, contact us on WhatsApp at +91 80151 52682 with:

1. Your name and the child's name
2. The date and amount of the payment
3. The Razorpay payment ID or UPI transaction reference
4. The reason for your refund request

DARC will acknowledge your request within 2 business days and respond with a decision within 5 business days.

Approved refunds are processed to the original payment method within 5–7 business days after approval. Bank processing times may vary.

If you believe you were charged incorrectly, please contact DARC directly before raising a chargeback with your bank or card issuer. Most payment issues can be resolved quickly when reported directly to us.

Chargebacks raised without first contacting DARC may delay resolution and could result in your account being blocked from future bookings.

For any questions about this policy or about a specific payment, please reach us:

WhatsApp / Phone: +91 80151 52682 or +91 88705 29103
Hours: Monday – Saturday, 9 AM to 8 PM IST

Ashok Nagar Branch: New No: 59, 7th Avenue, Ashok Nagar, Chennai – 600083
Pallikaranai Branch: 5/1077, Maxworth Nagar 2nd St, Pallikaranai, Chennai – 600129